Drakkar : Optimizing human capital

Industries

Retail and Wholesale

Drakkar: An expertise in your activity sector

Drakkar is committed to solving complex organizational and labour management problems, through lasting, innovative and cost effective solutions.

Here is a sample of our achievements in this sector:


PRACTICE: Organizational Development

CUSTOMER

Large fashion retail store chain

NEEDS

The company is looking for flexible, practical and efficient solutions, but does not want a full-time human resources department.

MANDATE

Take over the management of the human resources department as an outsourced service and provide day-to-day support for human resources needs.

SOLUTIONS AND METHODS USED
  • Provided professional advice for anything related to HR policies
  • Advised executives and senior managers about risk management in HR, help them recognize business opportunities and put in place appropriate strategies
  • Provided professional advice on contentious issues
  • Created and supplied managers with HR tools
  • Ensured availability around the clock
RESULTS AND MEASURES OF SUCCESS
  • Substantial decrease in labour relations incidents
  • Major improvement in human resource management information

PRACTICE: Customer Experience

CUSTOMER

Retail multinational with over 1000 stores

NEEDS

In a context of rapid growth, the customer wishes to maintain high standards for customer service.

MANDATE

Develop and design a sales improvement program.

SOLUTIONS AND METHODS USED
  • Communicate corporate culture and proven winning practices to new regions created by the expansion.
  • Create tools especially for the target generation: theory/practice/role playing activity cards, questionnaire game, video, motivation table
  • Equip and train managers
  • Institute policy for store visits
  • Implement a system to measure customer satisfaction
  • Recognize opportunities for improvement and make the necessary changes
RESULTS AND MEASURES OF SUCCESS
  • Within six months, customer satisfaction index increased by 4%
  • Reduced customer complaints by 47% the first year and 30% the second
  • The successful program was expanded to all regions

PRACTICE: Executive and Professional Search

CUSTOMER

Major North American fashion company

NEEDS

Because of its rapid growth, our customer needs to expand its management team quickly by recruiting the best candidates.

MANDATE

Drakkar was chosen as a partner to ensure that the selection process was of the highest quality.

The mandate involved recruiting for a number of management and senior management positions, including a Vice President of Operations, Director of Human Resources, Director of Production, Director of Transportation and Customs, and Director of Distribution and Logistics.

SOLUTIONS AND METHODS USED
  • Analysis of the customer’s needs and development of profiles sought
  • Search for and headhunting of top-caliber candidates
  • Use of our network and important contacts in the world of fashion
  • Planning of interviews and the search for a fit between position and the candidate
  • Presentation of candidates selected
  • Checks of employment references, degrees, criminal record and credit history
  • Follow-ups with both the candidates and company to evaluate customer satisfaction
RESULTS AND MEASURES OF SUCCESS
  • A first successful mandate to recruit a Vice President of Operations led to other mandates for executive search, because of the close, trusting partnership developed with the customer
  • All mandates were exclusive, and all were completed
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