Information Technologies and Communications
Drakkar: An expertise in your activity sector
Drakkar is committed to solving complex organizational and labour management problems, through lasting, innovative and cost effective solutions.
Here is a sample of our achievements in this sector:
PRACTICE: Outsourcing and Operational Management
CUSTOMER
A major Canadian company
NEEDS
Customer must outsource a portion of its repair service activities in order to maintain operations.
MANDATE
Drakkar received the initial mandate to manage a portion of the contingency plan to meet repair service needs for a specific sector of activity. The task was to operate with approximately 100 technicians.
SOLUTIONS AND METHODS USED
- Development of a contingency plan and logistics planning
- Acquisition of tools and vehicles
- Hiring and training technicians
- Daily management of operations
RESULTS AND MEASURES OF SUCCESS
- After the exceptional results achieved under Drakkar’s management, the mandate grew: responsibilities entrusted to 5 other suppliers were reassigned to the Drakkar team. At the end of the mandate, the team was responsible for 21 territory managers, 470 repair technicians, 401 vehicles and 9966 tools
- Eight locations began operations
- Over 40,000 home repairs were completed
- Client's own measurement was 5 telephone repairs per technician per day for experienced technicians. Although client had not anticipated measuring Drakkar by this level due to the nature of the contract, Drakkar reached, in just a short period of time, a level of 4.8 repairs per technician per day
PRACTICE: Compensation
CUSTOMER
African telecommunications company
NEEDS
Customer wants to put in place a program to evaluate employee contributions at all levels of the company’s hierarchy.
MANDATE
Introduce a North American approach to performance evaluations covering all hierarchical levels, including unionized employees.
SOLUTIONS AND METHODS USED
- Analysis of the organizational culture
- Sharing of the consultant’s vision and perceptions
- Development of a standardized evaluation approach at all levels, supported by a training guide for managers and a computerized form developed for different groups of employees
- Approval by senior management
RESULTS AND MEASURES OF SUCCESS
- At the end of the exercise, the customer was completely satisfied
- Four months after the final report, the customer commented that the evaluation system was “perfect”
PRACTICE: Recruitment and placement | À la Carte Recruiting Services
CUSTOMER
A major Canadian company
NEEDS
- The customer has a large pool of specialized labour (300 technicians) and is looking for a supplier to help sort through it.
- A preselection has already been done, and the customer had a bank of 1000 résumés.
- The time allotted for the task is three weeks.
MANDATE
Assist the customer in resume selection, interview scheduling and post-interview follow ups.
SOLUTIONS AND METHODS USED
- A project manager and three recruiters assigned to the task
- The 1000 résumés were sorted by recruiter and by region
- Management of interview lists (approximately 30 interviews per day)
- Organization of phone interviews and confirmation of face-to-face interviews at the customer’s offices
- Post-interview follow-up
RESULTS AND MEASURES OF SUCCESS
- In three weeks, the 1000 résumés were managed
- Set up 514 interviews at the customer’s offices
- The customer hired 309 of the candidates
- The customer was impressed
PRACTICE: Compensation
CUSTOMER
Group of over 25 major private companies and multinationals
NEEDS
The group wants to institute a competitive and fair compensation policy that reflects the industry’s ability to pay. Members want to obtain comparable salary statistics.
MANDATE
Perform a study of compensation for over 80 executive, professional, administrative and plant positions.
SOLUTIONS AND METHODS USED
- Meet with the group’s management
- Prepare descriptions for every job
- Select data to be gathered
- Develop computerized data collection tools
- Carry out the study and check data gathered
- Prepare and present the final report
RESULTS AND MEASURES OF SUCCESS
- Renewal of Drakkar’s mandate for two years
