Drakkar : Optimizing human capital

Industries

Food

Drakkar: An expertise in your activity sector

Drakkar is committed to solving complex organizational and labour management problems, through lasting, innovative and cost effective solutions.

Here is a sample of our achievements in this sector:


PRACTICE: Organizational Development

CUSTOMER

Important Canadian supplier

NEEDS

To institute a corporate succession plan, while filling key management positions quickly; set benchmarks for performance indicators; as well as create a skills evaluation grid, and assess and recommend candidates.

MANDATE

Help the customer put in place a corporate succession plan, starting with a single division, and provide a set of tools to support the process, with a regular presence at the customer’s offices.

SOLUTIONS AND METHODS USED
  • Proposed a corporate succession plan
  • Created a resilient organizational structure with a horizon of three, five and ten years
  • Developed reference tools and related organizational development tools
RESULTS AND MEASURES OF SUCCESS
  • Strategic direction provided via an organization in which key players are found in key positions, the effect of which is felt in motivation and energy.
  • Identification of candidates with potential to reach senior ranks and the succession planning process under way
  • The customer was extremely satisfied with such rapid results and is planning to expand the project

PRACTICE: Outsourcing and Operational Management

CUSTOMER

An internationally renowned company

NEEDS

Because of a temporary situation, the customer’s distribution operations are paralyzed.

MANDATE

Working with a partner specializing in transportation and logistics, Drakkar proposed a plan that involved a partial suspension of operations at one of the distribution centers. Twenty-five lift truck operators and two administrative support employees would be required. Drakkar and its partner obtained the mandate.

SOLUTIONS AND METHODS USED
  • Development of a contingency plan and logistics planning
  • Hiring and training of staff
  • Day-to-day management of operations
RESULTS AND MEASURES OF SUCCESS
  • All positions were filled within the allotted time
  • Operations continued in spite of labour problems

PRACTICE: Outsourcing and Operational Management

CUSTOMER

Large Canadian company

NEEDS

The customer is looking for temporary, flexible and innovative solutions for its distribution operation.

MANDATE

Temporarily manage packaging and distribution operations. This involved opening a temporary distribution centre, renting tools and vehicles, and hiring and supervising 450 workers who specialized in order taking, packaging and handling.

SOLUTIONS AND METHODS USED
  • Working with a company that specializes in distribution management, Drakkar took over its share of the operations as part of a partial suspension of the packaging and distribution sector.
  • Hiring and managing 450 employees, one manager, five supervisors and eight team leaders
  • Setting up logistics and putting processes into place
  • Training
  • Implementing performance measures
  • Quality control
RESULTS AND MEASURES OF SUCCESS
  • After a few months of operations, Drakkar achieved over 85% of normal productivity for the customer’s operations. This performance exceeded the customer’s expectations
  • The entire operation was on budget

PRACTICE: Executive and Professional Search

CUSTOMER

Important Canadian supplier

NEEDS

Against a backdrop of rapid growth, the customer is looking for long-term solutions for recruiting high-caliber executives and professionals in the accounting and finance field of expertise. The customer realized that the task required the efforts of a company of professionals.

MANDATE

On the strength of its reputation in accounting and finance, Drakkar was awarded the mandate to recruit executives and professionals for the company.

SOLUTIONS AND METHODS USED
  • Analysis of the customer’s needs and development of profiles for candidates sought
  • Search for and headhunting of top-caliber candidates
  • The use of our network of important contacts in the food sector
  • Planning interviews and the search for a fit between position and the candidate
  • Presentation of candidates selected
  • Checks of employment references, degrees, criminal record and credit history
  • Follow-ups on both sides to evaluate customer satisfaction
RESULTS AND MEASURES OF SUCCESS
  • Development of a business partnership based on trust and the resulting reciprocal understanding of challenges
  • Role of business partner to senior management
  • Exclusive national mandate
  • Drakkar later became involved in new mandates for organizational development and training

PRACTICE: Recruitment and Placement

CUSTOMER

Important Canadian supplier

NEEDS

The customer is looking for a partner to assist in recruiting to ensure for a succession plan in the context of growth.

MANDATE

Take over recruiting and placement operations.

SOLUTIONS AND METHODS USED
  • Recruiting for a number of management positions nationally
  • Place temporary labour in different service centers
  • Support the succession plan and executive training
RESULTS AND MEASURES OF SUCCESS
  • Placement of candidates with the required skills
  • Work with several business units in Canada (centralization of information)
  • Having earned the customer’s trust, Drakkar brought in other business units on mandates (executive search, recruiting, industrial and administrative placement, organizational development) to meet the customer’s needs

PRACTICE: Occupational Health and Safety

CUSTOMER

Specialty business

NEEDS

Consulting and assistance in claims management for accidents in the workplace to reduce costs under the Quebec retrospective ratemaking program.

MANDATE

Drakkar, a recognized expert in the area, was given the mandate of managing workplace accident claims.

SOLUTIONS AND METHODS USED
  • Financial information and detail about the evolution of the costs of accidents
  • Forecast of payments to the CSST
  • Claims analysis and administrative follow-up
  • Accident claims appeals and representation before the CSST and other governmental authorities
  • Coordination of medical experts, challenges to medical reports and appeals to the Bureau d’évaluation médicale
  • Request for shared costs to the CSST
  • Support for return to work, either through temporary assignment to suitable tasks or return to regular duties
  • Determination of the choice of insurance limit
RESULTS AND MEASURES OF SUCCESS
  • Reduction in periods of absence and in-depth knowledge of difficult accident cases
  • Cost controls and reduced contribution rates
  • Lower payments to CSST under the retrospective ratemaking program
  • Better planning of the company’s cash flow
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