Drakkar : Optimizing human capital

Accomplishments

Absenteeism and Occupational Health and Safety

Industry: Aerospace and Airport

Customer

International Manufacturer

Needs

The customer is looking for a partner to help manage its complex occupational health and safety program.

Mandate

Consulting in managing CSST financing and claims.

Solutions and Methods Used
  • Audit and presentation of recommendations to senior management regarding managing claims, CSST payments, prevention and internal communication
  • Periodic follow-ups on changes in the number of claims and costs
  • Forecast and objective for changes in the rate of CSST contributions and payments for senior management
  • Training occupational health and safety managers on the retrospective plan and its impact on the company
  • Consulting support to the company’s director of occupational health and safety
Results and Measures of Success
  • Major reduction in CSST payments under the retrospective plan
  • Awareness of impact of claims on the company’s occupational health and safety bill
  • No further dismissals of workers on leave as a result of accidents in the workplace

Industry: Production and Manufacturing

Customer

Manufacturer of industrial material

Needs

The customer needs expert advice on delinquent files resulting in penalties under CSST regulations.

Mandate

Workplace prevention through outsourcing to ensure a safe work environment and for possible eligibility for a prevention mutual.

Solutions and Methods Used
  • An occupational health and safety expert was made available, based on the customer’s needs
  • Improvement of internal and external communication relating to occupational health and safety
  • Updating the prevention program
  • Updating the training program and presentation of a schedule
  • Development of the best management tools for prevention
  • Development of a policy for following up on claims related to workplace accidents
Results and Measures of Success
  • Prevention program reviewed and submitted to the occupational health and safety committee
  • Better communication internally and with OH&S representatives (inspectors and regional management)
  • Increased credibility of the occupational health and safety committee among employees
  • Tighter control of costs of managing occupational health and safety
  • Foreseeable participation in Drakkar’s Prevention Mutual for 2010

Industry: Transport, Logistics, Warehousing and Distribution

Customer

Distributor of electrical products

Needs

The customer was looking for expert advice in occupational health and safety.

Mandate

Train the trainers (preventive operation of lift trucks, backache prevention and workplace inspections).

Solutions and Methods Used
  • Training customized for selected employees so that they can pass on the content, concepts and best standardized practices.
  • Development of training material on trainers’ skills
  • Awareness-raising of their role, their personal positioning and their involvement in training efforts
  • Trainers’ training
  • Development of tools to organize the content and prepare for the training
  • Follow-up on what trainers learned (observe, comment and correct, if required)
Results and Measures of Success
  • Company autonomy in training
  • Reduced training costs
  • Control over the content and standardization of training

Industry: Food

Customer

Specialty business

Needs

Consulting and assistance in claims management for accidents in the workplace to reduce costs under the Quebec retrospective ratemaking program.

Mandate

Drakkar, a recognized expert in the area, was given the mandate of managing workplace accident claims.

Solutions and Methods Used
  • Financial information and detail about the evolution of the costs of accidents
  • Forecast of payments to the CSST
  • Claims analysis and administrative follow-up
  • Accident claims appeals and representation before the CSST and other governmental authorities
  • Coordination of medical experts, challenges to medical reports and appeals to the Bureau d’évaluation médicale
  • Request for shared costs to the CSST
  • Support for return to work, either through temporary assignment to suitable tasks or return to regular duties
  • Determination of the choice of insurance limit
Results and Measures of Success
  • Reduction in periods of absence and in-depth knowledge of difficult accident cases
  • Cost controls and reduced contribution rates
  • Lower payments to CSST under the retrospective ratemaking program
  • Better planning of the company’s cash flow
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